Sales via the Internet are regulated in Articles 50 to 68 ( “distance contracts”) of Legislative Decree 206/2005 (Consumer Code). This legislation provides for the consumer the right to terminate the contract or proposed contract, guaranteeing the right to return the product purchased and product replacement or refund of expenses incurred.

  • The right of withdrawal can ‘be exercised only in case
  • The goods received differs from that shown and purchased
  • The goods present manufacturing defects
  • The right of withdrawal can not be exercised if the product is not intact, that is:
    – without the original packaging;
    – in the absence of integral elements of the product (accessories, cables, instruction manuals, etc);
    – for damage to the product.
  • The withdrawal right is reserved exclusively for consumers (individuals who purchase goods for purposes not related to his profession, trade or business), so it can not be exercised by legal persons and natural persons acting for purposes related to the activity professional activity.

The costs of returning the product are charged to the customer.

To exercise the right of withdrawal is necessary to inform Maskerelle, within 7 working days from receipt of goods, the desire to return the product in the following ways:
Sending a mail to ‘address
sending a registered letter with acknowledgment of receipt of a telegram
Roberta Carraro
Via Cadore 24 Mira
Cap 30034 Venezia
with a telephone communication by contacting the number 0039 339 2666258

Within three working days of receiving the notice of withdrawal, Maskerelle will send the customer the code of return that will identify the practice. Within 14 working days of receipt of the return code, the customer will ship in Roberta Carraro via Cadore 24 cap. 30034 Mira Venice, the product carefully packed in original packaging and complete with all accessories, everything in origin content, indicating on’ Packaging on the return code.

The mode and the delay to the customer with the purchase price or replacement.

Maskerelle will replace the goods or refund within 30 days of the return of the product and the integrity verification of the same.